CONDITIONS OF CREDIT

Direct ship/Indent Orders: OMFB Pacific does not accept returns for credit on direct ship/indent or air freight orders.

Return Period: Goods must be returned within 30 days from the date of invoice.

Return Freight: Goods must be returned at the customer’s own expense. If goods are returned on OMFB Pacific’s freight account, this amount will be deducted from the credit value or invoiced directly.

Restocking Fee: OMFB Pacific will charge a restocking fee of 15% of the product’s value should cleaning, painting, reboxing, or any other rework be required.

Grounds for Claim Rejection: Claims will be rejected if any of the following occur: the product has been fitted or used, making it unsuitable for resale; the "Return for Credit" (RFC) form is not printed and included with the returned goods; the original invoice or purchase order (PO) number is not provided. If a claim is rejected, the customer will be notified and given two weeks to advise whether they would like the product returned at their expense or discarded. If no written instruction is received, OMFB Pacific will discard the goods.